RETURN & EXCHANGE POLICY

To qualify for a standard return, your product must meet all of the following conditions:

• Unused and completely unsprayed.
• In its original box with the cellophane wrap intact.
• Gift sets must include all original pieces and accessories.

Personal scent preference is not considered a product defect. Packaging may also vary when brands update their bottles or boxes.

Please follow these steps to return an eligible product by mail.

1. Request approvalEmail sales@perfumencologne.com with your order number and reason for return. Wait for approval before shipping.
2. Pack securelyUse adequate padding, such as bubble wrap, to protect the product and its packaging.
3. Ship your returnUse a tracked ground service such as USPS Ground Advantage, UPS Ground, or FedEx Ground.

Fragrances contain alcohol and cannot be shipped by air under applicable carrier restrictions. Return shipping is the customer's responsibility unless the return is due to our error.

Please retain your tracking number. We are not responsible for returns lost in transit.

You can also bring eligible products to our Houston store for a return or exchange.

Exchanges are available for eligible damaged, defective, or incorrect products. Other eligible returns are refunded.